Useful Spa Information

Booking Spa Appointments
Peak hours are often late afternoons and weekends (especially Saturdays), so book as far in advance as possible in order to ensure getting the particular time, day, and therapist you want. It’s easiest to accommodate you during off-peak hours, which are often in the mornings and mid-week.

 

When to Arrive
If you are receiving skin care, body treatment, or a massage, please arrive early for your appointment to ensure your services run as smoothly as possible.  This will help ensure enough time to change into the provided spa attire and receive a relaxing foot soak.

As much as we would like, we cannot guarantee service for late arrivals.  In most cases, we will have to reschedule you or possibly abbreviate the intended services.

 

What to Wear During Treatment
A robe, slippers, and a secure locker are provided upon your arrival.  You will be properly draped during your services and most guests prefer to fully disrobe.  You may leave on any of your undergarments, however, if you are more comfortable.  Please feel free to ask any questions of our Reception Staff or Therapists. A private shower is available for your use before or after your massage.  The shower room is adjacent to the locker room.  If you wish to shower before your appointment, please arrive early and let us know.

 

Modesty Issues
It is never required that you are unclothed in front of anyone at our day spa.  Towels and robes are provided and can keep you continually covered.  Therapists are well trained in the “art of draping”. They leave the treatment room while you get under the sheet of the massage table, and they keep you covered at all times except for the area of the body being massaged. They also leave the treatment room before you get up from the table.

 

Pregnancy or Medical conditions
Be sure to mention any medical information when you book an appointment.  Certain treatments may not be advisable for you.  Also, before your treatment begins, let your therapist or esthetician know of any medical concerns.  Tell the technician if you’re wearing contact lenses before you have a facial.

 

Jewelry
If possible, leave your jewelry at home as you will not need it for your day spa visit.  If, however, you bring valuables, make certain that they are securely locked in your locker.  If you choose instead to take them with you to your treatment, be mindful of not leaving them behind.

 

Eating and Drinking
Try not to eat a heavy meal within one hour prior to a treatment, and avoid the consumption of alcohol on the day of a treatment.  Drink plenty of water before and afterward.

 

Cell Phones
Because the day spa environment is supposed to be a tranquil and stress-reducing experience, it’s best to have cell phones and pagers turned off before entering the day spa.

 

Communicating your Preferences
Some aspects of your treatment can be modified to your taste; whether or not you choose to have a conversation or enjoy the treatment in silence.  If you want the therapist to go deeper or be gentler, let them know.  Also, feel free to ask questions.  Our therapists will appreciate knowing your thoughts and clarifying any issues you may have.  If any part of your experience is unsatisfactory, first tell the therapist. If the response isn’t helpful, ask to speak to a supervisor.

 

Sun and Spa
Try to avoid the sun on the day of treatment and, in some cases, the day after. And always wear sun protection!  Mi Salon Spa offers Cellex C sunscreen products.

 

Payment
Mi Salon Spa accepts checks, cash, Visa, MasterCard, and Discover.  Please note that there is a $25 fee for any returned checks.

 

Gratuities
Gratuity is not included in the price of services.  If you are satisfied with your service, a 15% to 20% tip is customary.  Gratuity envelopes are available at the front desk, or it can be included on your credit card or personal check payment.

 

If you are unhappy with your service, please let us know so we can make it right!  Our primary objective is to ensure each service and visit meets your satisfaction.

 

Cancellations
We ask that you notify us at least 24 hours in advance if you are unable to keep your appointment.  In the event that a scheduled service provider is unable to work, Mi Salon Spa will do everything possible to accommodate your wishes.  This could result in rescheduling the appointment to another date/time or rescheduling you with another service provider.  In all cases, we want to ensure that your desires are met!

 

Product Returns or Exchanges
We will gladly accept any retail product return for store credit so long as the return is within 60 days of purchase and is more than ¾ full.

 

Groups
Mi Salon Spa welcomes group functions, whether they are business-related, wedding parties, family reunions, or just friends.  Ask to speak to our group coordinator for more information.

 

Children
To maintain our serene atmosphere, we ask that you not bring children to the Spa.  Due to insurance regulations, our younger guests that are not receiving service must remain in the lobby.  Children under the age of 13 must be supervised by an adult at all times.  We do, however allow children to enjoy certain facial, nail, and massage treatments under the following guidelines: Children under the age of 18 must have an adult sign their initial consultation form.

 

Corporate Gifts
Mi Salon Spa offers customized service and gift baskets services to meet your specifications and price range.  Please see the desk manager on duty for information.

 

Professional Standards
Our licensed therapists and estheticians are trained to help improve your health, body and psyche.  If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately.